![]() ![]() If the customer is not home at the time of a furniture delivery, additional shipping charges may be incurred for re-delivery. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. Call us for immediate assistance at 1.800.268.2560 or email us at customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination.Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.If you suspect hidden damages, open the box and check the condition of the merchandise. ![]() Inspect your shipment before the driver leaves.Please request to keep all of the packaging if there is a possibility for a return with the eligible item.įreight damages on occasion do occur in transit. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Your in-stock furniture will be delivered in approximately 2 to 3 weeks. White Glove Delivery: Includes a two person delivery team that will handle light assembly, debris removal, and the careful placement of furniture (up to 1 flight of stairs). ![]() You will be responsible for unpacking, debris removal, and all applicable assembly. On occasion, Front Door Delivery service will only have a one person delivery team, so it is recommended to have 1 or more people help you with certain Front Door Delivery orders. Your in-stock furniture will be delivered in approximately 1 to 2 weeks.
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